Check each of these possible causes.

If you've forgotten or dont have a username or password
Go to the login page here and click on "Send me my password". We'll text and email you your username and password.

If you have a login but it wont work, try one of these

The username/password wont work
If you can't login, double check that you are typing it exactly as it's written. The username and password are case sensitive; it matters if you use capitals. If your username is joebloggs@googlemail don't write JoeBloggs@googlemail.com

The user name is wrong
We've tried to make things easy for you by basing your username on your email address. If we've got your email address wrong, or you've changed your email address, don't worry. You just need it to log in, it wont effect your application and you wont be contacted on it. Just keep the username you were sent.

Still can't log in
If you've done all this and you still can’t log in, it means that your application is not ready to go. We get a lot of new customers each day and sometimes it can take an hour or so to get things set up. If you've only just applied and you can't log in, just give it an hour or so.